Customer disservice

The phone does not work. I spent an hour on a friend's phone with a customer service agent, who changed my plan to the $20 unlimited, which is the only one that works with the 2G, which no longer officially exists, and added a surcharge of $20 for changing plans, and assured me it would work in "five to ten minutes." It is now two hours later. It does not work. I am going to go to the AT&T store tomorrow and demand they fix it, at which point they will tell me I "can only activate it from my home computer." I will tell them I have tried this. They will tell me I am fucked and should have a nice day.

I will pull out my laptop and show them the error message. They will laugh in my face and tell me to go home and cry.

Also when I switch to Ellen's phone, the unlimited data plan will stop working and they will charge me $20 to go back to the $25 limited plan. So basically I am being raped by the cell phone company.

Also, the reason I was given for not being able to use the 2 gig plan with the older phone? "The 2Gs need a smaller data plan."

YES. This is EXACTLY why you just changed me twenty dollars to switch me to and UNLIMITED plan that still DOES NOT WORK.

:|

Really, AT&T? REALLY?

(In her defense, the customer service agent was very understanding and really did try to help, it just didn't do anything.)

Part of this post is excerpted from an email I sent my mother. Her response? "I laughed. So did Dad." With parents like these, it is really a wonder I'm not a serial killer.